Search Results for ignore-your-customers-and-theyll-go-away

And here is where Micah Solomon's long customer service consulting career, and the unique book you're holding, come in. Ignore Your Customers (And They'll Go Away) introduces, stresses, and amplifies the essentials of the JetBlue ...

Author: Micah Solomon

Publisher: HarperCollins Leadership

ISBN: 9781400214938

Category: Business & Economics

Page: 240

View: 626

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time. When it comes to delivering great customer service and customer experience, many companies miss the mark. But there’s no reason this should include you and your company. Ignore Your Customers (and They’ll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that they’ll transform your organization and boost your company’s bottom line. You’ll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the world’s best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries. You’ll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers “wow” customer service. From Richard Branson, you’ll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls “Stepford Customer Service”) and Branson’s secrets for turning social media attackers into brand promoters. Drawing on a wealth of stories personally assembled from today’s most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.
2020-01-14 By Micah Solomon

That's why it's time for Ignore Your Customers (And They'll Go Away). This book looks at what it takes to create the highest level of customer service, regardless of industry norms and organizational constraints.

Author: Micah Solomon

Publisher: Select Books (NY)

ISBN: 1590793633

Category: Business & Economics

Page: 192

View: 264

It’s time for an inspiring, commonsense, up to date guide to customer service. That’s why it’s time for Ignore Your Customers (And They’ll Go Away). This book looks at what it takes to create the highest level of customer service, regardless of industry norms and organizational constraints. It will have readers nodding in agreement at the principles described, smiling in recognition at the anecdotes that bring them to life, and clapping their hands in eagerness to get going with the actionable and inspiring suggestions contained in its pages. Ignore Your Customers (And They’ll Go Away) is of greater general interest, more compelling, and more than any book on customer service to hit the market in many years. As such, it’s intended to become a must-read and must-have in company offices nationwide.
2018-02-27 By Micah Solomon

The better you and your employees know your customers, the better you can serve them. Managers often ignore staff problems, hoping they'll just go away. However, most of the time the issues fester and eventually explode.

Author: Liane Cassavoy

Publisher: Entrepreneur Press

ISBN: 9781599185194

Category: Business & Economics

Page: 196

View: 120

Updated with the latest industry trends, news, and resources, this comprehensive guide shows aspiring entrepreneurs how to create the perfect blend of passion and profits within the bar industry. Detailing the hottest bar/club opportunities including sports bars, night clubs, neighborhood bars, wine bars, and more, the experts at Entrepreneur take aspiring business owners step by step through startup basics including scouting locations, researching their market, licensing requirements, and more. Eager entrepreneurs learn first-hand from industry experts how to research their market, design an attractive atmosphere, create policies and procedures, woo their patrons and keep them coming back.
2013-12-24 By Liane Cassavoy

Report your progress on fixing the problem. I suppose ignoring a customer might eventually make him go away, but he'll be back and he'll be angry. Music on hold is often intrusive, but at least it's a way to let the customer know the ...

Author: Gretchen Hirsch

Publisher: Penguin

ISBN: 9781440626128

Category: Business & Economics

Page: 393

View: 300

How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University
2007-09-04 By Gretchen Hirsch

McGuffey hung a plaque in his examination room that read, “Ignore your teeth . . . and they'll go away.” So it is with men. When churches ignore their men, they soon find themselves without many.

Author: David Murrow

Publisher: Thomas Nelson Inc

ISBN: 9780785232155

Category: Religion

Page: 239

View: 164

2011 By David Murrow

ignore your soldiers and they'll go away . The hardest part of a commander's job isn't training soldiers . It's keeping them after they're trained . Because the strength of the Army depends on those who make a commitment to it .



ISBN: MINN:30000010093833

Category: Military art and science


View: 735

1981 By

Ignore your soldiers and they'll go away The hardest part of a commander's job isn't training soldiers . It's keeping them after they're trained Because the strength of the Army depends on those who make a commitment to it .



ISBN: UIUC:30112101577903

Category: Military administration


View: 835

1981 By

I recall that years ago, the New Jersey Dental Association created a billboard campaign that said, “Ignore your teeth, and they'll go away!” So, ignoring our problems and the tasks to which they call us causes the problems to go away, ...

Author: James Hollis

Publisher: Sounds True

ISBN: 9781683645627

Category: Psychology

Page: 184

View: 357

What guides us when our world is changing? Discover the path to deeper meaning and purpose through depth psychology and classical thought. How did we get to this crossroads in history? And will we make it through—individually and as a species? “We all assumed that learning, rationality, and good intentions would prove enough to bring us to the promised land,” says Dr. James Hollis. “But they haven’t and won’t. Yet what we also do not recognize sufficiently is that this human animal is equipped for survival. In time, as we have seen of life’s other insolubles, we grow large enough to contain what threatened to destroy us.” Dr. Hollis’s readers know him as a penetrating thinker who brings profound insight and sophistication to the inner journey. In Living Between Worlds, he broadens his lens to encompass the relationship between our inner struggles and the rapidly shifting realities of modern human existence. You will learn to invoke the tools of depth psychology, classical literature, philosophy, dream work, and myth to gain access to the resources that supported our ancestors through their darkest hours. Through these paths of inner exploration, you will access your “locus of knowing”—an inner wellspring of deep resilience beyond the ego, always available to guide you back to the imperatives of your soul. Though many of the challenges of our times are unique, the path through for us, personally and collectively, will always rely on our measureless capacity for creativity, wisdom, and connection to a reality larger than ourselves. Here you will find no easy answers or pat reassurances. Yet within the pages of Living Between Worlds, you will encounter causes for hope. “We can find what supports us when nothing supports us,” Hollis teaches. “By bearing the unbearable, we go through the desert to arrive at a nurturing oasis we did not know was there.”
2020-06-23 By James Hollis

There was a picture on the wall of a toothless old woman with the cheery caption, 'If you ignore your teeth, they'll go away.' She had expected a waiting room full of tortured souls, but there was only one guy of about her age reading a ...

Author: Sue Dawson

Publisher: Xlibris Corporation

ISBN: 9781664107441

Category: Fiction

Page: 290

View: 731

Retirement - is it a wasteland or a wonderland? Ruth, Trudy and some other baby-boomers they meet along the way, are about to find out. Drawn together by a love of music, they form a ukulele band which takes them on a journey far beyond their original intention of giving free concerts in nursing homes. They face challenges common to their age group but this feel-good fiction is designed to put a smile on the reader’s face. Set in Auckland, New Zealand, its message is universal; that there is life after hanging up one’s work boots.
2022-02-24 By Sue Dawson

But when the French interpreted the original text, they translated furlined as verre. ... thick ostrich school of thought — that if you ignore your demanding friends and relatives they'll go away instead of getting angry and offended.

Author: Anna Maxted

Publisher: Random House

ISBN: 9781446493618

Category: Fiction

Page: 416

View: 123

Helen Bradshaw, 26, has a lot to get over. A dogsbody job on a women's magazine. An attraction to unsuitable men. Being five foot one. Driving an elderly Toyota. She is about to ditch the infuriating Jasper when she hears the news that will change her life. Her father has collapsed with a massive heart attack. Initially Helen thinks of this as an interruption in her already chaotic lifestyle. But with his death everything starts to fall apart around her - her relationship, her mother, even her cat. Her flatmate Luke has the tact of a traffic warden with toothache, her friend Tina is in love with her new man, her landlord Marcus is in love with himself, and, after the tequila incident, it looks as though Tom the vet will be sticking to Alsatians. Seems like Helen will be dealing with this one herself...
2016-08-25 By Anna Maxted