Search Results for how-to-manage-difficult-people

"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.

Author: Marilyn Pincus

Publisher: Simon and Schuster

ISBN: 9781593371869

Category: Business & Economics

Page: 224

View: 657

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"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.
2004-10-08 By Marilyn Pincus

This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged ...

Author: Gill Hasson

Publisher: John Wiley & Sons

ISBN: 9780857085672

Category: Family & Relationships

Page: 208

View: 908

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DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
2015-01-07 By Gill Hasson

This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them.

Author: Alan Fairweather

Publisher:

ISBN: 8129116715

Category:

Page: 196

View: 484

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Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: *Defuse and deal with difficult customers, both on the phone and face to face *Manage problems with colleagues in the workplace *Handle difficult day-to-day interactions with any of the people we come into contact with at work *Identify and manage behaviours which can turn a person into a 'problem' *Improve necessary listening and communication skills *Use the 6 step Programs of Behaviour to build better relationships *Increase self-confidence and develop rapport building skills *Use the 6 step Strategies for Success to produce effective outcomes.
2011-01-30 By Alan Fairweather

Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.

Author: Charles J. Keating

Publisher: Paulist Press

ISBN: 080912596X

Category: Psychology

Page: 212

View: 700

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Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.

Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers ...

Author: Amy Cooper Hakim

Publisher: Penguin

ISBN: 9781101993118

Category: Business & Economics

Page: 352

View: 213

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A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
2016-12-06 By Amy Cooper Hakim

This is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability.

Author: Karen Mannering

Publisher: Hachette UK

ISBN: 9781444149319

Category: Business & Economics

Page: 300

View: 878

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Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six UK national occupational standards for managers, is exactly what you need! This is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life
2008-11-28 By Karen Mannering

Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.

Author: Christina Osborne

Publisher: Dk Pub

ISBN: CORNELL:31924091727101

Category: Business & Economics

Page: 72

View: 194

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Packed with essential tips for today's competitive business world, this low-priced paperback is ideal for anyone interested in brushing up their skills on dealing with difficult people. Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.

With this practical guide, you’ll develop the skills you need to handle anyone in any situation…and come out on top.

Author: Jon P Bloch

Publisher: Simon and Schuster

ISBN: 9781440538599

Category: Self-Help

Page: 160

View: 766

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Let’s face it: Some people rub you the wrong way. It could be something they do, something they don’t do—or you may not be able to put your finger on it. Handling Difficult People is an engaging, easy-to-read reference full of examples to aid you in dealing with the troublesome people in your life. With this practical guide, you’ll develop the skills you need to handle anyone in any situation…and come out on top.
2011-12-15 By Jon P Bloch

Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time.

Author: Barry Winbolt

Publisher: ISR Publishing

ISBN: 0954168607

Category: Human behavior

Page: 224

View: 322

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We all have to deal with difficult behaviour -- our own and other people's -- from time to time. Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time. It is a practical guide to help to handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives.
2002 By Barry Winbolt

Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff.

Author: Mark R. Willis

Publisher: American Library Association

ISBN: 0838907601

Category: Language Arts & Disciplines

Page: 195

View: 542

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Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies.
1999 By Mark R. Willis

Author: National Institute of Business Management

Publisher: Capitol Information Group

ISBN: 9781880024102

Category: Behavior modification

Page: 42

View: 108

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If you have ever wished you had the equivalent of a Nanny 911 to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Dad With Difficult People is the ultimate guide on how to survive challenging employees and ...

Author: Carrie Mason-draffen

Publisher: ReadHowYouWant.com

ISBN: 9781427096999

Category: Psychology

Page: 240

View: 740

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Don't Let Problem Employees or Coworkers Wreck Your Business! If you have ever wished you had the equivalent of a Nanny 911 to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Dad With Difficult People is the ultimate guide on how to survive challenging employees and coworkers. You'll learn how to handle characters ranging from Bunglers to Backstabbers to Bullies.
2008-08-21 By Carrie Mason-draffen

Crawford teaches readers how to effectively deal with the difficult people and conflict that cause such disruption in everyday lives.

Author: Bill Crawford

Publisher: Humanics Publishing Group

ISBN: 9780893343569

Category: Business & Economics

Page: 168

View: 925

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Crawford teaches readers how to effectively deal with the difficult people and conflict that cause such disruption in everyday lives.
2002-09-01 By Bill Crawford

The tricks that experts and top professionals use to overcome difficult people.

Author: David Brown

Publisher: HarperCollins UK

ISBN: 9780007346776

Category: Conflict management

Page: 128

View: 338

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The tricks that experts and top professionals use to overcome difficult people.
2010 By David Brown

How to manage difficult staff. What to say to a manipulative boss. How to handle any other Difficult Person you come into contact with.

Author: Alan Fairweather

Publisher: Hachette UK

ISBN: 9781848034389

Category: Business & Economics

Page: 160

View: 243

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Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
2011-07-01 By Alan Fairweather

In this text, leading occupational psychologist Peter Honey gives help with the commonest types of office menace.

Author: Peter Honey

Publisher: CIPD Publishing

ISBN: 0852928882

Category: Communication in management

Page: 197

View: 122

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In every workplace there are problem people causing people problems: authoritarians, boasters and coasters, manipulators, martyrs and meddlers. In this text, leading occupational psychologist Peter Honey gives help with the commonest types of office menace. Always start by looking at yourself - you may be making a fuss about nothing, mis-labelling someone a worrier rather than conscientious and caring, or accidentally triggering and rewarding other people's bad behaviour. Once you realize what you are contributing to the problem, it becomes far easier to persuade or encourage the person to change.
2002 By Peter Honey

Helpful features inside this practical and easy-to-use book include:• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your ...

Author: Renee Evenson

Publisher: AMACOM

ISBN: 9780814432990

Category: Business & Economics

Page: 240

View: 670

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The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your words • Sample dialogues that demonstrate how phrasing improves interactions • A five-step process for moving from conflict to resolution • “Why This Works” sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!
2013-10-15 By Renee Evenson

In this book, Coping with Difficult People Workbook, we teach a specific model that participants can use to build positive relationships with difficult people.

Author: Ester Leutenberg

Publisher:

ISBN: 1570252602

Category: Psychology

Page: 92

View: 707

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Difficult people are everywhere. Difficult people are those who frustrate us to no end. (In fact, others may view each of us as a difficult person.) We encounter difficult people at home, in the workplace, school, grocery market, anywhere. Often how much they affect us depends on our self-esteem, ability to recognize “hot buttons” and effectiveness of communication skills. Because participants will encounter difficult people in all aspects of their lives, it is important for them to learn a way of dealing with them. In this book, Coping with Difficult People Workbook, we teach a specific model that participants can use to build positive relationships with difficult people. The Coping with Difficult People Workbook contains assessments and guided self-exploration activities that can be used with a variety of populations to help participants learn to cope more effectively with difficult people. Each chapter of this workbook begins with an annotated Table of Contents with notes and examples for the facilitator. Each chapter contains two primary elements: 1) A set of assessments to help participants gather information about themselves in a focused situation, and 2) a set of guided self-exploration activities to help participants process information and learn effective ways of coping with the difficult people they encounter. Activities are divided into four chapters to help you identify and select assessments easily and quickly: • Chapter 1: Types of Difficult People – This chapter helps participants identify and learn about the various types of difficult people they may encounter.• Chapter 2: Communicating with Difficult People – This chapter helps participants learn their strengths in communicating, and learn more effective ways of communicating with difficult people in their lives.• Chapter 3: Coping Skills – This chapter helps participants explore how well they are coping with difficult people, and learn some alternative techniques for ways to cope.• Chapter 4: Assertive Confrontation Style – This chapter helps participants explore their style in confronting difficult people, and learn effective confrontational tools and techniques.All of the guided activities are fully reproducible for use with your clients/participants.
2012-01-01 By Ester Leutenberg

There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Author: Naomi Langford-Wood

Publisher: Hachette UK

ISBN: 9781444158854

Category: Business & Economics

Page: 128

View: 703

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The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
2012-07-06 By Naomi Langford-Wood

Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Author: Thomas Nelson

Publisher: AMACOM

ISBN: 9780814410356

Category: Business & Economics

Page: 128

View: 632

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Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.
2008-09-08 By Thomas Nelson

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